Reference

Terms & Conditions That Work for You

When you open an account at tunai188, we spell out exactly how deposits work, when withdrawals clear, and how your account stays secure.

Account access depends on local lawDeposits and payouts clearly explained24/7 customer support in English and local channels
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tunai188 Terms & Conditions That Work for You
REACH US WHEN YOU NEED

How to Get Help With Your Account

Our terms matter only if you can ask questions about them. We staff live chat from 08:00 to 02:00 Jakarta time, seven days a week. Email queries to [email protected] and expect a reply within six hours during business hours. For urgent issues tied to withdrawals or account access, use the priority queue inside your account settings — you'll jump the line.

Team online

Live Chat

Open the chat widget in the bottom-right corner of your lobby. Available 08:00–02:00 Jakarta time daily. Staff respond to simple questions in under two minutes.

Email Support

Write to [email protected] with your account ID and issue. We answer within six hours on weekdays, 12 hours on weekends. Include a screenshot if the problem relates to a specific game or transaction.

In-Account Help

Use the Help menu inside your account dashboard. Search terms by keyword — withdrawal delays, account limits, game rules. Most answers load instantly; complex issues route to a specialist.

SECURITY AND FAIRNESS

How We Safeguard Your Account and Data

Our terms pledge data security and transparent gameplay. Every deposit and withdrawal is logged in your account history with a timestamp and method.

Data Encryption

All transmissions between your device and our servers use TLS 1.3 encryption. Your account balance, deposit history and personal details are stored in encrypted databases physically located in Indonesia.

Game Fairness

Every slot spin and live table deal is certified by the game studio. We do not alter odds or withhold payouts. Your win or loss depends on the RNG result, which we cannot manipulate after you place the bet.

Account Security

Login attempts are rate-limited after five failures. We prompt two-factor authentication if you access from a new device. Your session expires after 30 minutes of inactivity for your protection.

Data Retention

We keep account records for seven years for regulatory compliance. Once your account closes, we retain anonymised transaction logs for anti-money-laundering purposes. You can request deletion of personal data where local law permits.

Dispute Resolution

If you dispute a bet or transaction, email [email protected] within 48 hours with your account ID and game reference. We review the live tape or server logs and respond within five business days.

Changes to Terms

We update these terms only when necessary for security, law compliance or player protection. We notify you by email at least 14 days before changes take effect. Continued play means you accept the revised terms.

Questions About Our Terms

Below are the most common questions we hear about how tunai188 terms work in practice. If your question isn't here, open the in-account Help menu or reach out via live chat.

Once DANA, OVO, GoPay or QRIS processes your deposit, the funds appear in your tunai188 wallet instantly and cannot be reversed directly. However, if your deposit was an error — for example, you sent double by accident — contact support within two hours with proof of the duplicate charge, and we'll review it for a refund to your payment method.

Withdrawals to DANA, OVO, GoPay or QRIS typically complete within 24 hours of your request. Identity verification may add a few hours if it's your first withdrawal. Bank transfers may take up to two business days. You'll see the status of your withdrawal in real time inside the Wallet section of your account.

If your internet drops mid-hand on a live baccarat or dragon tiger table, the game continues on the dealer's stream. Your bet stays active; the result is recorded on the server regardless of whether you see it. When you reconnect, your balance updates to reflect the outcome. Check your game history under Recent Activity to confirm.

Yes, where local law permits. Under Account Settings > Limits, you can set a maximum daily or weekly withdrawal amount. To pause play temporarily, use the Pause Account feature — we'll lock you out for seven days, 30 days or until you contact support to resume. You retain full balance during a pause.

Go to the login page and tap Forgot Password; we'll email you a reset link that expires in one hour. If you suspect unauthorized access, open live chat immediately and quote your account ID. We'll freeze your account in seconds and review recent activity with you. Change your password as soon as you're back in.

No. Your deposit methods, play history and personal details are never sold or shared. We use your email only to send account alerts, withdrawal confirmations and support replies. We may share anonymised, non-identifying data with game studios for fairness audits — that's it.

It means your access to specific games, betting limits or account features is governed by Indonesian regulations. Some game types or betting levels may be restricted in certain regions or for certain account types, where local law requires it. We always enforce the rule that protects you most.

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