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How tunai188 Protects Your Personal Data

Every piece of information you share when opening an account at tunai188 — your name, contact details, and transaction records across DANA, OVO, GoPay and QRIS — is…

Data encrypted in transitDANA, OVO, GoPay, QRIS transaction privacyNo third-party data salesYour right to request deletionIndonesia jurisdiction

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What Data We Collect and Why

tunai188 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you create an account, we collect your name, email address, mobile number, and the payment identifiers linked to your chosen method — whether that is a DANA wallet address, an OVO phone number, a GoPay account, or a QRIS merchant code used for deposits. We

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also record device type, browser session data, and IP address to detect unauthorised access and maintain account security. Transaction amounts and timestamps are stored for financial audit purposes as required where local law permits. We do not collect data beyond what is necessary for account operation,
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identity verification, and dispute resolution. Data shared with payment processors such as DANA and GoPay is governed by those providers' own privacy terms in addition to ours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is stored, want to request a copy of your personal information, or need to correct inaccurate account details, our privacy support team is reachable through three direct channels. Agents handling privacy requests are available 07:00–23:00 WIB daily, including for accounts registered from Surabaya and other Indonesian cities. All privacy-related tickets receive a written response within 48 hours of submission.

Team online

Live Chat

Open the live chat window from your account dashboard any time between 07:00 and 23:00 WIB. Type 'privacy request' to route your message directly to our data-handling team for a faster response.

Email Support

Send your privacy enquiry to our dedicated support address. Include your registered mobile number so we can verify your identity before processing any data access, correction, or deletion request.

Account Portal

Log in and navigate to Settings → Privacy Centre to view your stored data, download a summary of your transaction history, or submit a formal deletion request directly without contacting support.

HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

Our approach to data handling is structured around six operational practices that keep your account information accurate, secure, and under your control.

Encryption in Transit

All data moving between your browser or app and our servers travels over TLS 1.2 or higher. This covers login credentials, DANA and OVO payment confirmations, and every account settings change you submit.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. Analytics cookies measure which game categories you open first. You can disable non-essential cookies through the Privacy Centre in your account settings.

Data Retention Period

Account data is retained for as long as your account is active plus a 12-month period after closure, as required where local law permits. Transaction logs linked to GoPay and QRIS payments are kept for 36 months for financial audit compliance.

Third-Party Sharing

We share your payment identifier with DANA, OVO, GoPay or QRIS only to process the transaction you initiate. We do not sell, rent, or trade your personal information to marketing agencies or data brokers.

Your Access Rights

You may request a full export of your stored personal data at any time via the Privacy Centre. Requests are processed within 48 hours. If any detail is inaccurate — such as a mistyped mobile number — you can correct it directly in account settings.

Account Security Alerts

Each time a new device or IP address accesses your account, we send an SMS alert to your registered number and flag the session in your login history log, which you can review under Settings → Security at any time.

Your Privacy Policy Questions, Answered

Below are the questions we receive most often about how tunai188 manages personal data, what rights you hold over your information, and the specific steps you take to exercise those rights. Each answer reflects the actual process our team follows, not a generic policy summary.

We retain the payment identifier linked to your DANA or OVO account for as long as your account remains open plus 12 months after closure. You may request early deletion of this data via the Privacy Centre, subject to any outstanding transaction audit obligations where local law permits.

Access to personal data is restricted to account operations staff, the fraud and security team, and finance staff processing your QRIS or GoPay transactions. No marketing or third-party team has access to your raw account data without your explicit written consent.

Yes. Submit a deletion request through Settings → Privacy Centre or by emailing our support team. We process confirmed deletion requests within 48 hours. Some transaction records must be retained for financial compliance as required where local law permits.

We use session cookies (essential), preference cookies (lobby layout), and analytics cookies (page visits). Essential cookies cannot be disabled as they keep your session active. All non-essential cookies can be turned off in Privacy Centre under your account settings without affecting your login.

Open Settings → Personal Details from your account dashboard. You can update your email address and mobile number directly. Changes to your registered legal name require submitting a support ticket with identity verification, which our team processes within one business day.

Game providers receive only an anonymised session token to load your game and record the round result. They do not receive your name, mobile number, or any payment detail linked to your DANA, OVO, GoPay or QRIS account at any point during the session.

We send an SMS alert to your registered number each time a new device or unfamiliar IP logs into your account. You can also review your full login history under Settings → Security and raise a privacy incident report with our team via live chat during 07:00–23:00 WIB.

How tunai188 Protects Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Portal

Data Handling, Cookies and Account Security

Encryption in Transit

Cookie Usage

Data Retention Period

Third-Party Sharing

Your Access Rights

Account Security Alerts

Your Privacy Policy Questions, Answered

01 Does tunai188 store my DANA or OVO account number permanently?

02 Who inside tunai188 can see my personal information?

03 Can I ask tunai188 to delete my account and all associated data?

04 What cookies does tunai188 use, and can I turn them off?

05 How do I correct incorrect personal details on my account?

06 Does tunai188 share my data with game providers like Pragmatic Play or Evolution?

07 How will I know if my account data has been accessed without my permission?

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